FAQ

Are your clear/transparent phone cases crystal clear or frosty white?
Our clear/transparent cases are crystal clear and completely transparent so they will not hide the beauty of your phone.

Are your phone cases soft or hard?
Case types may vary per design. Please read each product description and scroll through each product image to learn more about the available case types for that specific product.

Who creates your designs?
We create most of our designs ourselves. But sometimes we just can't help ourselves when we fall in love with artwork by other talented artists from around the world. In that case (no pun intended) we legally license their designs and share the love.

Do you collaborate with anyone?
We sure do! If you are social and would like to collaborate please feel free to contact us. We are thrilled at the number of offers we receive every day. If we cannot get back to you, we hope you will understand and accept that we really do appreciate you reaching out to us.

Where do you ship from?
All orders are shipped from our sunny workshop near Tampa, Florida, USA.

Where do you ship orders?
We ship worldwide.

What currency am I shopping in on this Web site?
You are shopping in US dollars.

How can I pay?
This Web site accepts Visa, MasterCard, American Express, Discover, JCB and Diners Club at this time.

How long will it take for my order to ship?
We process orders during regular business hours, which are Monday through Friday, 9am – 5pm. We do not process orders during weekends or national holidays. All cases are made-to-order. We strive to fulfill orders and hand-off to the shipping carrier within 1 to 2 business days. Transit times depend on the destination as well as the type of shipping method you choose during checkout. For more information about shipping, please refer to our Shipping Policy.

I haven’t received my order yet, what should I do?
An e-mail with tracking information will be sent to you as soon as your package is handed over to the shipping carrier. If you do not receive this information, please send us an e-mail and we will reply with the tracking information. Please follow up directly with the appropriate shipping carrier to get detailed status of the delivery of your package.

Can I return the phone case I just bought?
Yes, of course, because we have a 100% Charming Love Guarantee. Please refer to our Return Policy for details.

How do you handle my personal information?
We believe that all customer information is of the utmost importance. Please refer to our Privacy Policy for more information.

What are my delivery options?
Please refer to our Shipping Policy for more information.

Will I be charged any taxes?
Since we are headquartered in Florida, state law requires we collect sales tax on all orders that are shipped to an address in the state of Florida. Please refer to our Shipping Policy for more information about customs and duties fees for international orders.