Returns

100% Charming Love Guarantee…

We want more than just customers. We also want fans!

If for any reason you do not love your item, it can be returned for a refund!

The following conditions apply:
  • Since proofs are sent for all “Custom Illustrated Pet Cases” and only produced and shipped out after receiving approvals, they do not qualify for any refunds.
  • A $5.00 fee will be retained for all other customized/personalized items.
  • The original shipping cost cannot be refunded. If item qualified for free shipping, the actual cost to ship the product will be retained.
  • Items must be returned within 5 days of the delivery date. The Charming Love Guarantee is not applicable after 5 days of the delivery date, therefore, orders cannot be returned or refunded after 5 days.
  • Items being returned must be in its original condition (unused). If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • You will receive credit back to the original payment method used during the checkout process.
  • You will be responsible for the cost of shipping the items back to us. Please be sure to include your Order Number and name on the outside of your return.  The Order Number can be found on your Invoice.
  • We cannot provide any refunds if we do not receive the actual items being returned. We strongly recommend using a shipping method which includes a tracking feature. 
  • We do not provide exchanges. If you wish to exchange a product with another product, please return it to receive your refund before placing another order for the replacement product.
  • Please allow us up to 2 days to take care of your refund from the time we receive your returned items. We will send a confirmation email when we have processed your return.
  • Please contact us for our return address.