We process orders during regular business hours, which are Monday through Friday, 9am – 5pm. We do not process orders during weekends or national holidays. All charming phone cases are made-to-order. We strive to fulfill orders and hand-off to the shipping carrier within 1 to 2 business days.
We ship all orders via the United States Postal Service (USPS). Transit times depend on the destination as well as the type of shipping method you choose during checkout. We will email you a tracking number once your order has been shipped.
We will ship international orders with all the necessary paperwork legally required of us. Your order may be subject to brokerage fees, import duties, and taxes, which are levied once a shipment reaches the destination country. You will be responsible for paying the additional charges (if any) for customs clearance because we have no control over these government-imposed charges and cannot predict what they may be. There may also be additional shipping/delivery fees required once the package arrives in the destination country to facilitate delivery to the destination address. Such unforeseen shipping/delivery charges will be your responsibility. Customs policies vary widely from country to country. Please contact your local customs office for further information. Additionally, when ordering from CaseCharming.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize the designated carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.
To avoid a delay in receiving your order from customs, please consider the following:
- Provide us with a phone number where you can be reached by customs when the product arrives in your country. This phone number will be listed on the commercial invoice so customs can reach you, if necessary, to clear your package.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for about 5 days after arrival in the destination country before they return it to the sender.
- We do not refund original shipment charges for goods that are refused for delivery at customs.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. Please be informed that international shipments are subject to opening and inspection by customs authorities. We may provide certain order information, such as product descriptions and order totals, to the shipping carrier who may, in turn, communicate that information to respective customs authorities to facilitate customs clearance and comply with local laws.
An email with tracking information will be mailed to you as soon as your package is handed over to the shipping carrier. If you do not receive this information, please send us an email and we will reply with the tracking information. Please follow up directly with the appropriate shipping carrier to get detailed status of the delivery of your package.